Rick did a small project for my wife and I to include re-tiling our foyer and some dry wall finishing/painting in the adjoining living room. He gave a competitive quote that had a break down as to how much each price cost and what was included. The work was done well and in a timely manner. On a separate note, my wife and I had a new washer/dryer delivered on a day Rick was working. We were planning on having the store take the old ones to dispose of. Instead of wasting the old appliances, Rick stepped in and arranged to have them donated to a family in need. The above example may not be work related, but can illustrate his character. We plan on having him return for a bathroom remodel on the spring.